Terms and Conditions

These terms and conditions apply to all users of the website or the “Kitabah” platform operated by the Kitabah Publishing Platform (the “Platform”), which is provided to platform users (“Customers”). Accessing the Platform constitutes the user’s agreement to these terms and conditions and to any other relevant policies and notices, collectively referred to as the “Terms and Conditions.”

Your use of the Kitabah Platform is subject to these Terms and Conditions and to the laws and regulations of the Kingdom of Saudi Arabia. These Terms and Conditions set out how you may use our services, as well as the rights and obligations of all parties. To use the platform/website properly, you must create a (User) account. These Terms apply from the date of your first registration on the platform/website. These Terms and Conditions explain the service/Platform/website user’s ability to access and use the services of the “Kitabah” Platform as set out below.

If you are a user of “Kitabah,” please read our terms relating to this service under our booking methods Terms and Conditions.

The following terms have the meanings set out below whenever they appear in these Terms and Conditions:

• Platform: Refers to the “Kitabah” platform and all content and services available through it.

• User: Refers to platform users who interact with the service providers.

• Services: Refers to the services provided by the service provider.

• Website: Refers to Kitabah’s website: kitabh.com.

• Applicable Platform Laws: Refers to the laws in force in the Kingdom of Saudi Arabia.

Introduction

Welcome to “Kitabah,” a digital Arabic social platform dedicated to helping writers compose, publish, and market their texts online, in addition to creating newsletters and personal blogs and interacting with others’ content. Registration for our services is available to any user inside or outside the Kingdom of Saudi Arabia in accordance with these Terms and Conditions, and your membership will be activated as soon as you register with us.

First: Terms of Use

Your access to these Terms and Conditions is deemed your agreement to abide by them and by any other terms published and updated on the “Kitabah” Platform.

Please read these Terms carefully before using the services of the “Kitabah” Platform.

If you do not agree to these Terms and Conditions, please do not use the website, its services, or applications. Additional terms may sometimes be added, so please review this page periodically for any changes. You acknowledge that it is your responsibility to review these Terms and Conditions periodically to stay informed of updates, and you waive any right to receive specific notice of each change. Your continued use of the website and the Platform after the date the revised Terms and Conditions are published constitutes your acknowledgment that you have read, understood, and agreed to be bound by the amendments.

Second: Creating Your Account

Registration on the Platform is free, in addition to monthly subscriptions for some services. To become a registered user, as per the instructions on the Platform, you must create a “User” account with us in accordance with the conditions and requirements set out below. We will help explain the services we provide through the Platform—what is offered and available—along with monthly and annual subscription plans that grant users full access to a set of tools and features designed to improve their writing and publishing experience, after receiving the necessary information from you. You must familiarize yourself with the process on the “Kitabah” Platform and with all of the Platform’s terms. You must not register under an alias and/or impersonate another user’s login credentials or password(s). Such fraudulent behavior violates applicable international and national laws and regulations in force in the Kingdom of Saudi Arabia. You also agree to provide all relevant information to us for as long as your account remains active. When registering your user account, you must provide the necessary information as requested through the Platform or website or your user account.

Account Creation Requirements

When creating an account on our electronic application, you must provide the following information and documents:

• Your name.

• Your email address.

• A contact number.

• A brief bio of the writer or reader for identification.

If we need other official documents from you and deem it necessary that you provide them, you agree to provide them as soon as possible to complete the account creation process.

Our services on the Platform include:

• Creating a personal website for the writer and launching their newsletter.

• Browsing and interacting with texts published by writers.

• Publishing the writer’s own articles.

• Proofreading Arabic texts using AI.

• Converting written texts into audio content.

• Providing all tools that help writers draft and publish their articles and writings.

Third: Password

If you choose, or are provided with, a username or password or any other information as part of our security procedures, you must treat such information as strictly confidential. You are solely responsible for maintaining the security of your password and may not disclose it to third parties (other than parties you have authorized to use your account in accordance with these Platform/website Terms).

You are solely responsible for any use of or action taken under your password. If your password is compromised, lost, or stolen, or if you believe there is unauthorized access to your “Kitabah” account, you must change your account password and notify us immediately. The customer is responsible for any transactions made using a stolen account unless they promptly notify us to suspend the account and receive a message from “Kitabah” confirming the account’s closure. You must change the password immediately. We have the right to disable any user ID or password, whether chosen by you or assigned by us, at any time if, in our reasonable opinion, you have failed to comply with any of these Terms.

Data and information you enter will be considered accurate, and the website is not responsible for any error you make when entering data or information.

Fourth: Specific Policies

By creating a valid user account, you agree at the time of account creation or registration to abide by these Platform/website Terms as well as all policies, protocols, guidelines, and other terms on the Platform/website (which form an integral part of these Terms). This includes:

• Any terms specific to the Kingdom of Saudi Arabia that we may notify you of from time to time.

• Any terms specified for each service selected, such as the obligation to provide accurate information required for registration.

• Any special terms and policies.

Fifth: Legal Responsibility

The “Kitabah” Platform reserves the right to disclose your personal identifying information, including when we deem such disclosure necessary to the Platform/website or to payment processors, to enforce our Terms and Conditions, to protect our legal rights, and/or to comply with any judicial process, court order, or legal proceedings on the Platform, or as required by law or a competent authority.

Sixth: Payment and Settlement for Users

1. Service fees related to financial services are predetermined and clearly stated on the Platform for each service.

2. An electronic payment gateway is used.

3. Fees are paid after choosing a subscription plan; payment is therefore in advance.

4. All payments are in Saudi Riyals. If the user pays in another currency, the user bears the costs and fees for currency conversion or any other bank charges.

5. If you know of or suspect any fraud or unauthorized use of your payment method, please contact your payment provider, which may cover resulting fees, less any “excess” amount in some cases.

6. If a subscription plan is chosen and the service provider cannot collect the balance on the due date, the provider may cancel the service without notice. In such a case, any refund of non-refundable payments you made will be at the provider’s discretion only. It is your responsibility to ensure payment is made on time (that your bank or debit/credit card details are correct and that your account has sufficient funds).

7. We will store your payment method details for future transactions after obtaining your consent.

8. Paid plans on the Platform operate on a subscription basis (monthly or yearly) with auto-renewal, whereby the amount is automatically charged to the registered payment method unless the user cancels before the renewal date.

9. The user is responsible for managing their subscription, and continued subscription constitutes implicit consent to automatic charges.

Seventh: Disclaimer

The “Kitabah” Platform provides financial services to the user “as is,” and any requested service outside the scope of the Platform remains solely the user’s responsibility. The Platform bears no liability under any circumstances.

The Platform disclaims all liability for any indirect, incidental, or consequential damages arising from your use of our services.

All information stated on our Platform/app is provided for information and general knowledge only and is not certified data.

All services and writings affiliated with us may not be republished, photographed, or recorded and are considered the exclusive property of the publishing writers.

Eighth: User Obligations

• The user shall comply with all policies and procedures, these Terms and Conditions, and any guidance or restrictions issued by the Platform/website support team.

• The user shall follow any notifications sent through the Platform/website relating to services provided by “Kitabah.”

• The user shall not claim any relationship with or representation of any company, partnership, or institution unless legally authorized by us to do so.

• The user shall not engage in activities that violate laws or others’ rights.

• The user shall notify us of any unauthorized use of the account on the Platform/website and report any other security breach of this account via our official communication channels shown on the Platform/website.

• The user shall preserve all content and secret numbers for accessing their account securely.

• The user shall maintain the confidentiality of our data.

Ninth: User Warranties and Representations

The user represents and warrants that:

• You have full authority to agree to these Terms and will at all times fully comply with all applicable laws, regulations, and legislation.

• You have the legal capacity and competence to use the various Platform/website services.

• All information you provide must comply with the applicable regulations in the Kingdom of Saudi Arabia.

• You acknowledge that you are solely responsible for any information submitted through the Platform and for any violation involving third parties.

With respect to misuse of the Platform/website, you acknowledge that you may not:

• Use the website to post any abusive, inaccurate, misleading, defamatory, fraudulent, or illegal information or content.

• Use any tools or methods that disable or manipulate the Platform (strictly prohibited).

• Disrespect readers and other writers; please interact politely and courteously in comments or replies.

• The Platform has the right to modify or remove any content that violates these Terms without prior notice.

• Engage in unfair professional or commercial practices and/or post any advertising or inaccurate or misleading information through the Platform.

We reserve the right, at our sole discretion, to remove any content from the Platform and to terminate your registration or membership and restrict your access to our services at any time and for any reason.

If you are notified that you no longer have the right to access the services, you may not register again and will not be able to use the Platform/website.

Tenth: Correspondence and Electronic Communication

By creating an account, you acknowledge and agree to communicate with us electronically, and therefore agree to receive periodic messages from us. The “Kitabah” team will contact you by email or may send you information via SMS or WhatsApp, and may post notices on the website as part of normal business operations connected to your use of the services. You acknowledge and agree that choosing not to use the above communication methods may affect your ability to use the services.

To ensure we can communicate with you electronically, you agree to promptly notify us of any change in your email address or any other information you provide to us and through which we contact you, including your phone number, by updating your identifying information and any other information related to your Tamara account [sic] as soon as reasonably possible and when necessary.

You acknowledge and agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

• During the registration process on the “Kitabah” Platform, you will be asked to consent to our sending you emails or promotional notices related to the website and its services. You agree to receive SMS messages to each phone number you provide to “Kitabah,” and you acknowledge that you are the primary user of the phone number provided and that you are permitted to receive SMS messages at that number. You also agree to notify us whenever you stop using any specific phone number. If at any time you decide you do not wish to receive promotional emails, you can opt out by clicking the link at the bottom of any promotional email.

Eleventh: Services Provided Within the “Kitabah” Platform

The “Kitabah” Platform will always strive to provide you with the best services to improve your writing and publishing experience. “Kitabah” exerts its utmost efforts to ensure the services meet user requirements, including notably:

• Programs to multiply writing productivity.

• Courses to improve writing.

• Enabling wide-reach posting.

• Creating a dedicated website for the writer.

• Launching a newsletter.

• Publishing content and using proofreading tools and converting texts into listenable audio files.

Thirteenth: Additional Restrictions

The “Kitabah” Platform reserves the right to accept or reject your membership on its website at its sole discretion.

We may send you messages via email and other means relating to “Kitabah” and your membership in it (regardless of any account settings or preferences).

We may from time to time choose to add or remove membership benefits at our sole discretion and delete content submitted by you if you fail to comply with these Terms and Conditions.

If you cancel the service or stop your account, any fees paid in advance are non-refundable.

Any misuse by the user outside the scope and purpose of benefiting from the Platform/website will lead to immediate account suspension.

Service is performed based on the documents and facts provided by the user; if the user conceals any of them, we bear no responsibility for the resulting error.

Fourteenth: Amendments

The “Kitabah” Platform/website reserves the right to change, modify, add to, or remove parts of these Terms and Conditions at its discretion at any time and without prior notice.

Any violation of these Terms and Conditions may result in suspension of your account without prior notice and without refund of any amounts in some cases.

You may review the latest version of the Terms and Conditions at any time on this page.

It is your responsibility to periodically review our electronic application for changes.

Your continued use of or access to our application or service after any changes to these service Terms and Conditions are posted constitutes acceptance of those changes.

Fifteenth: Indemnities

By using our application, you release and agree to indemnify and hold us harmless to the maximum extent permitted by law from any claim, loss, damage, settlement, cost, expense, or other liability (including, without limitation, attorneys’ fees) arising out of or in connection with:

A. Your actual or potential violation of any of the obligations set out in the Platform/website Terms of “Kitabah.”
B. Any other means by which you expose the Platform, service users, or service providers to harm under the applicable laws of the Kingdom of Saudi Arabia.

Sixteenth: Intellectual Property Rights and Trademark

All content published on the “Kitabah” Platform by users (including texts, articles, creative materials, and others) remains fully owned by its authors. The writer retains full copyright and intellectual property rights to their content, with no transfer of ownership to the Platform.

The writer grants the “Kitabah” Platform a limited, non-exclusive, non-sublicensable license to display and distribute the content within the Platform only and for the purpose of operating its services, without modification or commercial use outside the Platform unless expressly agreed in advance with the writer.

The writer has the right to publish the same content on any other website or platform as they see fit, without any restrictions from the “Kitabah” Platform. The writer also has the right to delete the content from the Platform at any time, which will automatically terminate the license granted.

No other user (including visitors or other members of the Platform) may copy, distribute, reuse, or display any content published on the Platform without the express permission of the original content owner.

Seventeenth: Force Majeure and Risk of Loss

We are not responsible for any delay or failure to perform any obligations under these Terms and Conditions on the Platform or website when caused by events or circumstances beyond our reasonable control.

Eighteenth: Downtime and Protection Against Viruses

We make every effort to scan and test our Platform’s contents at every stage, and we advise you to always run antivirus software on all materials downloaded from the internet. We are not responsible for any loss, interruption, or damage to your data or computer that may occur while connecting to this Platform or when using any material from it.

We do everything necessary to keep the “Kitabah” Platform and our website operating continuously and without interruptions. If a malfunction or fault appears on the Platform or website, we will take all necessary steps to fix it immediately.

If we notice abnormal use from your account, we will suspend the account until we verify the nature of the activity originating from it.

Nineteenth: Eligibility and Legal Age

The service is not available for use by persons under the legal age of 18 years. You must have reached the age of majority under the legal system to which you are subject and be fully capable and competent to agree to these Terms and Conditions and the obligations, undertakings, and warranties set out herein, and to abide by them. You also acknowledge that you meet all eligibility requirements set out in this section of the Terms of Use.

Twentieth: Confidentiality

Confidentiality covers all information referred to as “Confidential Information,” meaning private, confidential, non-public, or proprietary materials and information disclosed to you directly or indirectly, or obtained orally, in writing, graphically, electronically, or otherwise under or as a result of the service user terms agreement. It also includes all services we provide and how we collect, use, and disclose information regarding users of the “Kitabah” Platform.

You may receive information related to us or to the services available during your use of our Platform that is not publicly disclosed. Accordingly, you must:

1. Take all necessary and reasonable measures to protect and maintain the confidentiality of all Confidential Information and use it only to the extent necessary to engage with the services.

2. Not disclose, reveal, use, make available, or copy any Confidential Information to any person or third party without our prior written consent.

3. Agree that all Confidential Information is our exclusive property.

4. Not issue any announcement or public statement related to the Platform’s services, our name, trademark, or logo in any manner without our prior written approval.

5. Refrain from misusing the services or overstating the relationship between us in any manner.

You may disclose information to any government entity that requests it, provided that appropriate written notice is given to allow us to challenge such disclosure.

Twenty-first: Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. In the event of any dispute, it shall be resolved amicably within 30 days from the date the dispute arises between the parties to the extent possible; if not resolved, the dispute shall be submitted to the competent court in Riyadh.

Twenty-second: When We May Suspend Your Use of the Services or Close Your Account

You acknowledge that your use of the “Kitabah” Platform services is at our discretion, and if you fail to comply with these Terms and Conditions, we may, at our sole discretion, freeze your account.

We may prevent you from making any booking for services and/or cancel any booking you have already made, and/or prevent you from using our Platform and/or our customer service and/or your account. We will only do so if, in our opinion, there is a good reason, including but not limited to:

• Fraud or misuse.

• Non-compliance with our values or with applicable laws or regulations.

• Improper or illegal behavior (such as violence, threats, or invasion of privacy) toward us, any of our partner companies, or anyone else.

If we cancel a booking as a result, you will not be entitled to a refund. We may tell you why we canceled your booking unless doing so (a) would violate applicable laws and/or (b) would prevent or hinder the detection or prevention of fraud or other illegal activities. If you believe we canceled your booking in error, please contact our customer service team.

Circumstances in which we may suspend or revoke your account include, without limitation, our determination that you violated these Terms and Conditions.

Twenty-third: General Provisions

The provisions of these Terms and Conditions relating to disclaimers of representations and warranties, limitations of liability, indemnification obligations, intellectual property, and governing law shall survive termination of these Terms.

All of the above provisions are an integral part of the Platform’s Terms and Conditions.

No person who is not a party to these Terms and Conditions shall have the right to enforce any of them, except for our affiliates, if any.

All these Platform Terms and Conditions supersede all prior written or oral agreements.

Your use of this service remains at your own risk, and we are not, under any circumstances, liable for any loss or damage of any kind that you may incur due to your use of the service, or your reliance on any statement, opinion, or announcement on the service, or arising from any delay in operation, connection difficulties, internet access problems, software, or the conduct or ideas of any person accessing this service.

You hereby acknowledge and agree that your sole and exclusive remedy for any damage or loss that may result from your access to or use of this service is to refrain from using or accessing it or to discontinue doing so.

You undertake not to use the Platform to incite sectarian slogans and to avoid publishing any content that includes:

• Insulting religions, beliefs, or religious symbols.

• Political content or content linked to organizations, parties, or political conflicts.

• Incitement to hatred, discrimination, racism, or intolerance of any kind.

• Personal attacks, bullying, or direct abuse of any person or group.

If these Terms and Conditions are translated into any other language for any reason, the Arabic text shall be the basis and reference for interpreting these Terms and Conditions.

You agree to provide up-to-date information and agree to update your account and any other information, including but not limited to your email address.

Twenty-fourth: Contact Us

If you have a question or complaint, please contact our customer service team at:

• Email: support@kitabh.com

• Phone: +966 55 864 4387

Our support team is available to help with any inquiries or issues you may encounter regarding our services through our Platform, or through our Help Center (where you will also find useful FAQs). You can help us assist you as quickly as possible by providing:

• The service booking confirmation number, your subscription plan details, your contact details, your secret code (if you have one), and the email address you used when making the booking.

• A summary of the issue, including how you would like us to help.

• Any supporting documents (bank statement, photos, receipts, etc.).

All inquiries and complaints are logged, with the most urgent treated as the highest priority.